Privacy Policy
Effective Date: June 1, 2026
Business Name: Eden Bento Café
Address: 450 Lansdowne St #223, Kamloops, BC V2C 1Y4
Phone: (778) 471-7072
Email: info@edenbentocafe.ca
Introduction
Eden Bento Café (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy laws.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, make a reservation, contact us, or use any of our services.
Information We Collect
Contact Information
- Full name
- Email address
- Phone number
- Delivery or pickup details
- Reservation details
Order Information
- Items ordered
- Order history
- Special requests and preferences
- Order confirmations
Payment Information
Payments are securely processed through third-party payment providers. We do not store complete credit card or payment card information on our systems.
Website Usage Information
- IP address
- Browser type
- Device information
- Pages visited
- Referring websites
- Date and time of visits
Communication Information
Information you provide when contacting us through:
- Contact forms
- Telephone
- Reservation requests
How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Manage reservations and catering requests
- Communicate order confirmations and updates
- Respond to inquiries and customer support requests
- Improve our website, services, and customer experience
- Send promotional offers and updates (where consent has been provided)
- Meet legal and regulatory requirements
Cookies and Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our website.
We may use services such as Google Analytics to collect anonymous website usage data, including visitor behavior and traffic patterns.
You may disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.
Third-Party Service Providers
We may share your information with trusted third-party service providers that help us operate our business, including:
- Online ordering and delivery platforms
- Payment processing providers
- Website hosting providers
- Analytics and marketing service providers
- Email communication services
These providers are required to keep your information secure and use it only for authorized business purposes.
Disclosure of Information
We do not sell, rent, or trade your personal information.
We may disclose personal information when required by law or when necessary to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect our rights, property, or safety
- Protect the rights, safety, and security of our customers or the public
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.
When information is no longer needed, it is securely deleted or anonymized.
Security
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, misuse, or loss.
While we take appropriate security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Your Privacy Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent for certain uses of your information, where permitted by law
- Submit a privacy-related complaint to the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us using the information provided below.
Children’s Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.
Any updates will be posted on this page along with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Eden Bento Café
450 Lansdowne St #223
Kamloops, BC V2C 1Y4
Phone: (778) 471-7072
Email: info@edenbentocafe.ca